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TMXIO Support

TMXIO Support

TMXIO Support is organized around the work customers actually do: launching sites, connecting WordPress, configuring plugins, reviewing feedback, and solving issues without guessing which internal feature bucket something belongs to.

Choose Your Path

Section titled “Choose Your Path”

Start Here

New to TMXIO? Start with setup decisions, first steps, and the quickest path to a working site.

Hosted Sites

For sites TMXIO hosts for you, including deployments, domains, caching, mail, and security settings.

External Sites

For self-hosted WordPress sites connected to TMXIO with the TMXIO WordPress Plugin.

Plugins

Dedicated support hubs for the TMXIO WordPress Plugin, TMXIO Lens, and TMXIO Migration.

Lens

Product workflows for collecting, reviewing, and escalating visual feedback in TMXIO.

Monitoring & Audits

Uptime, audits, accessibility checks, and the reports your team uses to decide what to fix next.

What This Site Covers

Section titled “What This Site Covers”

This support site is public and customer-facing. It explains how to use TMXIO safely and effectively, but it does not publish private API contracts, infrastructure internals, or implementation details from our internal engineering docs.

If you are trying to decide where to go next:

  • Use /start-here/ if you are new to the platform.
  • Use /hosted-sites/ if TMXIO runs the site for you.
  • Use /external-sites/ if you already host WordPress somewhere else.
  • Use /plugins/ if you are working inside a TMXIO plugin in WordPress.
  • Use /lens/ if your team is already collecting feedback with Lens.

Most Common Jobs

Section titled “Most Common Jobs”
Choose hosted vs external
Launch your first site
Connect a WordPress site
Install the TMXIO WordPress Plugin
Set up Lens for your team
Understand TMXIO 1-Click Access

Structured Support, Not a Feature Dump

Section titled “Structured Support, Not a Feature Dump”

The site is intentionally divided into task-driven sections:

  • Start Here explains the first decisions and first outcomes.
  • Hosted Sites covers day-to-day operations for sites TMXIO hosts.
  • External Sites covers connected self-hosted WordPress sites.
  • Plugins is where you will find plugin-specific installation, configuration, troubleshooting, and FAQ pages.
  • Reference collects the compact definitions and status meanings you only need when you need them.
  • Articles keeps stable customer article URLs available for links from plugins and product surfaces.

When to Contact Support

Section titled “When to Contact Support”

If you feel stuck, contact support and share the site name and environment. We can help quickly.

The fastest support requests usually include:

  • The site URL or site name in TMXIO
  • The environment involved
  • The approximate time the issue started
  • A screenshot or exact wording of the message you are seeing