Enable Widget and Audience

Outcome

You will turn the Lens widget on, choose the right audience for the site’s stage (internal review vs public collection), and avoid exposing Lens to the wrong group of visitors.

Prerequisites

• The plugin is connected to TMXIO — see Connect to TMXIO.
• You know whether this site is a staging / pre-launch environment or a production site that should accept public feedback.

Widget enabled vs disabled

The Enable widget toggle is the master switch for the site:

• Enabled — the widget can appear on the site and accept feedback according to the audience and layout settings below.
• Disabled — the widget is not rendered at all. Nothing changes for site visitors, and no feedback is captured. Use this when pausing Lens for a launch freeze or when handing the site to a client who is not yet ready to review it.

Choose an audience

Audience controls who actually sees the widget when it is rendered.

Internal only (signed-in WP users)

When to use: staging, QA, client review, pre-launch, or any site where Lens is part of an internal workflow and not a public feedback surface.

Behavior: the widget only renders for visitors who are logged in to WordPress on this site. Anonymous visitors, search-engine crawlers, and bots see the page exactly as if Lens were not installed.

1. In Lens → Widget, set Audience to Logged-in users.

2. Save the page. The plugin will sync the new audience to TMXIO.

3. Verify in a private/incognito window that the widget is not visible to anonymous visitors, then sign in with a WordPress account and confirm the widget is visible.

All visitors (public)

When to use: production sites where you intentionally want to collect feedback from real visitors and have agreed internally that the widget should be public.

Behavior: the widget renders for everyone who loads a page where Lens is configured to appear — including signed-out visitors, customers, and crawlers.

1. In Lens → Widget, set Audience to All visitors.

2. Save the page. The plugin will sync the new audience to TMXIO.

3. Verify in a private/incognito window that the widget appears to anonymous visitors.

Public exposure

Selecting “All visitors” makes the feedback widget visible to anyone, including search engines and bots. Use “Internal only” for staging or pre-launch sites. Switch to “All visitors” only when you are intentionally collecting public feedback and the site is ready for that.

What success looks like

• The widget is visible to the intended audience and invisible to everyone else.
• The wrong users are not seeing or using it (verified in a private window).
• The team understands whether the current mode is private review or public collection, and that choice matches the site’s stage.

Related

• Panel layout and theme — how the widget looks once it is rendering.
• Troubleshooting — what to check if the widget is enabled but not visible.