Glossary

Term	Meaning
Workspace	The TMXIO account space your team works inside.
Site	One WordPress website tracked or hosted in TMXIO. See also external sites.
Environment	A distinct operational copy of a site, such as production or staging.
Heartbeat	The signal an external site sends to TMXIO to confirm it is alive and connected.
Plugin	A TMXIO-published WordPress plugin that connects a site to the platform or adds a feature inside WordPress.
Plugin hub	The support area for a specific TMXIO plugin installed in WordPress.
Lens	TMXIO’s visual feedback workflow for review and QA.
Cutover	The final switch phase of a migration, when the new site begins serving live traffic.

Onboarding new support staff

This page is the fastest single read for a new teammate who needs a working vocabulary for TMXIO support. Pair it with Statuses and Health States and Environments and Site Types for the rest of the reference vocabulary, then send them into the workflow sections to see the terms in context.