Statuses and Health States

Site and Connection Terms

Term	Meaning	Where you see it
Connected	The site or plugin is communicating normally with TMXIO.	Site overview, plugin connection panel
Pending	A setup, sync, or migration step has started but not finished.	Site list, migration progress, plugin setup
Error	The last operation did not finish successfully.	Site overview, deploy log, plugin status
Not detected	TMXIO could not confirm the expected runtime or configuration.	External site overview, plugin diagnostics
Disconnected	The site or plugin is no longer connected to TMXIO.	Site list, external site overview
Healthy	The site is responding correctly and recent checks have passed.	Monitoring panel, site overview
Degraded	The site is still responding but recent checks are slow or intermittent.	Monitoring panel, uptime history
Suspended	The site has been paused by an administrative action.	Workspace settings, site overview

Lifecycle

Most sites move between a small number of states over their lifetime. The diagram below shows the transitions that happen most often, and what triggers each one.

stateDiagram-v2
  [*] --> Healthy
  Healthy --> Degraded: heartbeat slow
  Degraded --> Healthy: recovers
  Degraded --> Disconnected: heartbeat stops
  Disconnected --> Healthy: reconnect
  Healthy --> Suspended: admin action
  Suspended --> Healthy: resume

A few notes on the transitions:

• Healthy to Degraded is a leading indicator. It does not mean the site is down; it means the signals TMXIO uses to confirm health are slower than usual or arriving intermittently.
• Degraded to Disconnected happens when the heartbeat stops entirely. For external sites, the most common cause is the plugin losing the ability to reach TMXIO.
• Suspended is an administrative state and does not happen automatically. Resuming it returns the site to its previous behavior once the underlying issue is cleared.

Tip

For deeper context on heartbeats and how external sites report state back to TMXIO, see Heartbeat and Status. That page covers what the plugin sends, how often, and how to read the signal when a site looks unhealthy.

When To Use This Page

Use this page when a support guide references a status and you need the short definition fast. For longer narrative explanations, follow the cross-link above into the matching workflow page.