FAQ
Which Lens docs should I use?
Section titled “Which Lens docs should I use?”If you arrived from a Google search and aren’t sure which surface you’re on, ask: am I clicking inside the WordPress admin sidebar, or am I inside TMXIO? That answer picks the doc set.
What does “connected” mean?
Section titled “What does “connected” mean?”A connected plugin can push WordPress-side configuration (widget on/off, audience, layout, theme) into TMXIO and receive any TMXIO-side changes for this site. A disconnected plugin still installs and shows its settings, but its widget will not render and changes will not sync. See Connect to TMXIO for the connection flow.
When should I choose “Logged-in users”?
Section titled “When should I choose “Logged-in users”?”Choose Logged-in users when Lens is for internal review, QA, or client approval — staging sites, pre-launch sites, or any site where only signed-in WordPress accounts should see the widget. Choose All visitors only when you are intentionally collecting public feedback. See Enable Widget and Audience.
Can I change the panel layout later?
Section titled “Can I change the panel layout later?”Yes. Layout, position, and theme are normal customer-facing settings in the plugin. Switch between Docked and Floating, change side or corner, and switch theme as the site moves between QA, soft launch, and production. See Panel Layout and Theme.
Does the widget show up for search engines?
Section titled “Does the widget show up for search engines?”If audience is All visitors, yes — search-engine crawlers will see the page exactly as anonymous visitors do, which includes the Lens widget script. For staging or pre-launch sites, use Logged-in users to keep the widget out of the public-facing markup.
What happens if I deactivate the plugin?
Section titled “What happens if I deactivate the plugin?”The widget stops rendering immediately. Existing feedback already in TMXIO is unaffected — it lives in the workspace, not on the WordPress site. Reactivating the plugin restores the widget using its previous configuration if the connection is still valid; if the connection has since expired, reconnect from Lens → Connection settings.
What happens if I delete the plugin?
Section titled “What happens if I delete the plugin?”The widget stops rendering and the WordPress-side settings are removed. The connection to TMXIO is dropped. Feedback already in TMXIO is not deleted — it stays in the workspace.
Do I need a separate workspace per site?
Section titled “Do I need a separate workspace per site?”No. A single TMXIO workspace can host many connected WordPress sites. Use one workspace per team or per client account, not one per site.
Where do feedback submissions go?
Section titled “Where do feedback submissions go?”Into the TMXIO workspace the plugin is connected to. Review them inside TMXIO under Lens, not inside WordPress admin. The WordPress admin page is for configuration, not feedback triage.
My widget shows up but feedback doesn’t reach TMXIO. What’s wrong?
Section titled “My widget shows up but feedback doesn’t reach TMXIO. What’s wrong?”Most often, the plugin is connected to a different workspace than the one you are checking, or an ad blocker is blocking the widget’s network calls. See the “Widget visible but no feedback received” tab in Troubleshooting.
Is the older “Lens Inject” approach still supported?
Section titled “Is the older “Lens Inject” approach still supported?”It is kept for legacy installs but new sites should use the Lens for WordPress plugin. See Legacy Lens Inject for migration steps.