Hosted Troubleshooting
What You’re Seeing
Section titled “What You’re Seeing”Pick the tab that matches the symptom. Each tab walks through the most likely cause, how to confirm it, and how to fix or escalate.
I am locked out after repeated logins
Section titled “I am locked out after repeated logins”Most likely cause: login protection has triggered a lockout window after too many failed attempts.
How to verify: ask whether other administrators can still sign in and whether the lockout began after repeated failed logins.
How to fix: wait for the lockout window to clear or contact support if the site needs immediate intervention.
My site is not reflecting recent changes
Section titled “My site is not reflecting recent changes”Most likely cause: cached output is still being served, or the change landed in the wrong environment.
How to verify: confirm the environment, check whether the domain is serving the expected environment, and compare what changed with what is visible. Test in a private browsing window so the local browser cache is out of the picture.
How to fix: review the deployment path and hosted caching guidance before assuming the content itself is missing. Work down the stack: browser, CDN edge, page cache, then WordPress.
Email stopped sending after an SMTP change
Section titled “Email stopped sending after an SMTP change”Most likely cause: the custom SMTP settings are incomplete or incompatible with the relay you selected.
How to verify: send a test message and compare the failure timing to the settings change. Look at the relay provider’s logs if you have access.
How to fix: revert to the last known-good mail configuration or contact support with the approximate time of the change.
An integration needs XML-RPC and stopped working
Section titled “An integration needs XML-RPC and stopped working”Most likely cause: XML-RPC is disabled in hosted security settings.
How to verify: confirm whether the integration depends on XML-RPC rather than a modern API or webhook. Many older integrations have newer REST or webhook paths that do not require XML-RPC at all.
How to fix: coordinate the security tradeoff before re-enabling it. If the integration can be moved to a modern endpoint, do that instead.
When To Contact Support
Section titled “When To Contact Support”Contact support with the site name, environment, domain, and approximate time the problem started if:
- the site is unavailable
- hosted settings changes behave inconsistently
- mail delivery is business-critical and failing
- you need help deciding whether a security or cache setting is the cause